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Shipping Policy

SHIPPING

Thank you so much for your order on Beauty Quests! We are very excited as you are, now the final question is when are your goodies coming?

Below we have provided you with some information on estimated delivery times and fees. We will try our best to pack and post your orders as soon as possible.

If you still have any further questions, please don't hesitate to contact our lovely Customer Service via email beautyquestss@gmail.com

Please note:

Beauty Quests is not responsible for any delays caused by Australia Post. Orders placed on the weekend or public holidays will be processed the following open business day.

Orders generally take up to 24-48 hours to process,  during high volume seasons it may take up to 72 hours to process.

Once processed with Australia Post, you'll receive a notification that your order has been processed and an email with your tracking information when it is ready to be delivered. 

If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Beauty Quests is not held liable in the event the parcel goes missing. Also, Beauty Quests will not be able to refund or resend the parcel. Thank you for understanding. 

All orders require a signature on delivery, however there might be an option from the courier for the receiver to choose to leave parcels without signature. Enforcing this important note again, Beauty Quests will not be held liable if the parcels goes missing. No refunds will be made and the parcel will not be resent. 

AUSTRALIA SHIPPING

We offer FREE Standard Shipping on all Australian orders over $50. Otherwise, Standard Shipping costs $9.95 for all our Australian Customers. All orders include a tracking number and takes up to 5-7 business days (approximately) 

We offer FREE Express Shipping on all Australian orders over $75. Otherwise, Express Shipping costs $10.95. This includes a tracking number and takes 1-3 business days (approximately)

 

Local Order - Pick up

We're offering a service for local orders in Brisbane, Australia. This service has no shipping fee.

At the customers cost, it is required that you pick up your order from an address in Brisbane. Address to pick up from is within Inala 4077 or Shailer Park 4128. 

Further information will be given to you via email from Beauty Quests.

Once you've placed your order, a customer service assistant will get in contact with you within 2 business days to inform you of the address to pick up your order. 

Within 5 days from the day you've purchased your goods, if you require postage, it is at the customers cost to pay for the delivery fee and any other costs involved. 

Beauty Quests is not liable to pay fuel or any further costs after you've placed your order. It is the customers responsibility within the 5 days to collect your parcel.

INTERNATIONAL SHIPPING

We currently offer Standard International Shipping to New Zealand, United States & United Kingdom. 

This chosen shipping costs $13.95 AUD and may take an estimate time of 7-12 business days. 

Undeliverable addresses:

return to sender, incorrect/insufficient address, missing P.O box numbers. Beauty Quests is not liable for any lost, damaged or stolen packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. Beauty Quests has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfilment facility. 

All customers are responsible for inputting the correct information for the order's billing and shipping address. Any requests for address or order changes will be considered but not guaranteed.

Please note:

Shipping prices are shown in Australian Dollars (AUD)